Duftle Complaints – How it works
Please contact us before making your complaint
Before you initiate a complaint, please contact us via our contact page or by email to kontakt[at] duftle .de .
This is important because the return address varies from country to country. Returning to the wrong address may cause delays.
Check the cancellation policy
Please read our cancellation policy in advance to make sure that your return meets all requirements.
Return and check status
As soon as we have received your package, you can easily check the status of your complaint online. To do so, log in to your customer account at https://account.duftle.de .
processing time
Once your package has been received, the processing time is usually 2 to 4 working days . We will ensure that your complaint is processed quickly.
Thank you for helping us make the process as easy and quick as possible!